Posts Tagged ‘IBM’

IBM develops audio-masking technology

Sunday, July 6th, 2008

IBM’s India Research Laboratory (IRL) has developed technology that automatically detects and masks sensitive information in audio recordings.

The technology is expected to be useful for call center operations which record conversations between call center staff and customers for a number of reasons, including monitoring of service quality, said Guruduth Banavar, director of IRL, in a telephone interview on Wednesday. Some of these audio recordings are also used to train new staff, he added.

The technology utilizes a combination of speech analytics and metadata to locate and mask portions of an audio recording during playback to individuals that are not authorized to hear the sensitive information, according to Banavar. The information that is to be masked can be configured depending on the requirement, and the masked portions can be presented in many ways, such as white noise, silence or an announcement that the information has been edited, he added.

The ability to maintain customer trust requires organizations to be able to ensure the security of their customer’s private information, such as credit card numbers, personal identification numbers (PIN), social security numbers and other information collected through interactions between call center staff and customers, IBM said.

IBM is currently running pilots of the technology within the company. A decision on commercializing the technology will be taken by the business units in IBM, Banavar said. The technology has applications in a number of other areas, such as medical diagnosis, where recorded information collected in one context is later used for training people, he added.

Did Bill Really Design the IBM PC?

Wednesday, July 2nd, 2008

Bill Gates‘ successor, Steve Ballmer, was quoted as saying at the Microsoft’s farewell to Gates: “Bill was really there at the birth of the modern personal computer. Bill really designed the IBM PC.”

Gripe Line’s Ed Foster isn’t going to let such PC revisionist history slide, pointing out that honor belongs to the late Don Estridge of IBM. “As talented as Gates is,” Foster writes, “he might very well have played an important role anyway, but without Estridge it’s unlikely Microsoft would have even gotten into the OS business.”

Gates couldn’t resist a little history revision himself in his farewell, saying: “We got it right, betting on graphics interface, even though we told our competitors that they should (do it) and tried to get them to do it, they didn’t.”

Microsoft’s real innovations since the introduction Windows 3.0 almost two decades ago, have been in ways to stifle competition, says Foster.

“Bill Gates deserves all kinds of praise because his impact on the software industry and technology in general has been enormous. But let’s not revise history to pretend that his influence has been all to the good.”

What do you think?

Oracle Still Top Dog in Tough Database Market

Monday, June 30th, 2008

The field of commercial relational database vendors is a lot less crowded than it used to be, and it’s no surprise, considering the players have to contend with a massive software juggernaut like Oracle. According to the latest numbers from research firm IDC, Oracle still ruled the roost in databases in 2007, capturing in excess of 44 percent of the overall market.

Not even Oracle can afford to rest on its laurels, however; not when the database market remains this competitive. In addition to pressure from the other two top proprietary vendors — IBM and Microsoft — Oracle must contend with increasing competition from open source software. For example, last week Sun Microsystems, which acquired MySQL in January, announced an aggressive new pricing structure that allows customers to install as many instances of the open source database as they want, including enterprise-class service and support, for a single, flat rate.

Included in the deal is Sun’s GlassFish Java application server, which can be used to host custom enterprise applications that store their data in the database. Pricing reportedly begins at US$65,000 per year and scales up based on the number of employees in the organization. (Sun already uses similar, headcount-based pricing for much of its software portfolio.)

If that sounds like a lot of money, consider that the latest pricing for the Oracle 11g database starts at around $47,500 per CPU, following a price hike that took effect earlier this month. By comparison, Sun is offering site-license pricing — you can install MySQL on as many CPUs as you want for the one rate.

MySQL can’t compete with Oracle on a feature-for-feature basis, especially when it comes to the advanced capabilities needed by heavy enterprise users, such as data integrity and replication. But many applications don’t need the high-end features offered by top-tier database. For example, many Web applications need nothing more than simple data storage, which MySQL offers in spades.

It can be difficult to properly analyze MySQL’s true market share, because you don’t have to be a Sun Microsystems customer to use it. MySQL is open source, so you can generally download and use the database for free (although some licensing restrictions may apply). Even if it were possible to count every single instance of MySQL that is currently in use, there’s no way of knowing how many of those users represent potential business for Sun.

As a rule, however, users who have extensive experience using open source software for prototype or “off the record” projects are good candidates to become paying customers of open source vendors in the future. What they get for their money is commercial-grade support, which can be invaluable when open source software is used to power mission-critical applications. Open source support contracts usually come at much lower price tags than equivalent offerings from proprietary software vendors, such as Oracle.

MySQL isn’t the only low-cost contender on the market, either. PostgreSQL is similarly open source, and offers a feature set that’s more comparable to Oracle, IBM DB2, or Microsoft SQL Server. Given how easy it has become to install and use a database for free, it’s entirely possible that relational databases may soon become a commodity market, especially among those mid-tier customers who don’t need the most advanced capabilities.